Shipping is £4.95 per order.

Due to being such a small family business we can't offer free shipping at the moment but hope to be able to offer this in the future as we continue to grow.

We currently ship to the following places:

Mainland UK, Channel Islands (Jersey, Guernsey, Alderney, Sark, Herm), Isle of Man, Isle of Wight, Northern Ireland.

Please note deliveries to the Channel Islands and Isle of Man may be subject to delays due to Customs checks. Please allow 2-3 days for delivery of items being sent here.

We send all parcels with Royal Mail on a Tracked24 service. You'll get a notification when your order is on the way.

We'll use the email you provided when placing an order to provide the tracking updates.

We currently dispatch orders Monday to Friday, with an aim to dispatch the next working day. Any orders placed over the weekend should be dispatched Monday.

This may be stretched in November & December which is when our busy period kicks in. But rest assured we'll always work to get your parcel on it's away as soon as possible!

95% of orders are delivered the next working day following dispatch.

The following postcodes will take longer to arrive. Please allow 3-5 working days:

• AB30–38, AB41-45, AB51–56, AB99, BT, DD8-10, DG7-9, FK8, FK15–21, HS, IV, KA27–28, KW1–17, PA20–38, PA41–80, PH10-11, PH13-14, PH 17-18, PH19–44, PH49–50, TD15, TR21–25, GY, IM, JE, ZE.

Yes, all orders are fully tracked. Once your order has been dispatched you'll get an email with tracking information.

We also recommend downloading the Royal Mail app, for real time updates.

We have previously been able to accommodate requests to hold orders for a later dispatch date. However, as we’ve grown, these requests have become increasingly difficult to manage, so unfortunately we’re no longer able to offer this service.

All orders will now be prepared and dispatched as soon as possible, in line with our usual delivery timescales.

Unfortunately we can't guarantee delivery on a specific day - couriers can be unpredictable. We'd never like to overpromise & under deliver!

With this in mind, be sure to order a couple of days in advance so there's plenty of time for it to make it to you.

No, we never include an invoice or any paper work that shows the cost.

Please contact us in the first instance. If your parcel hasn't left us yet we'll get this changed for you. You can either call or drop us an email.

Phone: 01765 607 010
Email: help@sawleykitchen.co.uk

If emailing, please include your order number so we can get things sorted faster.

If the parcel has already left us, sadly there's nothing we can do.

Please note: if you choose to pay with Apple Pay, Google Pay or PayPal - it will automatically default the delivery address to your billing address. Please remember to change the delivery address if you are buying a gift.

Please contact us in the first instance. If your parcel hasn't left us yet we'll get this changed for you. You can either call or drop us an email.

Phone: 01765 607 010
Email: help@sawleykitchen.co.uk

If emailing, please include your order number so we can get things sorted faster.

If the parcel has already left us, there will be a £4.95 fee that will need to be paid in order for us to be able to re-arrange delivery.

We pack every order with care & attention and say a little prayer when it leaves us! We hope everything arrives in one piece but understand that couriers can be a little heavy handed. If your order has arrived in less than perfect condition please get in touch.

Please email help@sawleykitchen.co.uk with your order number and a photo.

No, you need to place a separate order for each one as postage needs to be covered.

On the scheduled day of delivery Royal Mail will email you with a time slot. You have options within this email if you know you're not going to be home.

You can either instruct them to leave in a safe place, with a neighbour or take to a local post office.

We also recommend downloading the Royal Mail app, for real time updates and inflight options.

Yes - give us a bell on 01765 607 010 and we'll be happy to help.

Yes, you are welcome to collect your order from our bakery. When placing an order online, make sure to select local pick up. We will email when your order is ready for collection.

Our address is:

Unit 8
Sycamore Business Park
Ripon
HG4 5DF

Not at the moment - but we're hoping to offer this in future so do stay tuned!