UK, Scottish Highlands & Islands

DPD Express Tracked - £4.95
(1-2 Working Days)

Northern Ireland

DPD Express Tracked - £5.95
(2-3 Working Days)

Channel Islands

Royal Mail Tracked48 - £3.95
(3-4 Working Days)

Royal Mail Tracked24 - £4.95
(1-2 Working Days)

Due to being such a small family business we can't offer free shipping at the moment but hope to be able to offer this in the future as we continue to grow.

We use DPD for all addresses except the Channel Islands which we use Royal Mail. You'll get a notification when your order is on the way.

We'll use the email you provided when placing an order to provide the tracking updates.

We dispatch orders Monday to Friday, with an aim to dispatch the next working day. Any orders placed over the weekend will be dispatched Monday.

This may be stretched in November & December which is when our busy period kicks in. But rest assured we'll always work to get your parcel on it's away as soon as possible!

See estimated delivery lead times below:

UK, Scottish Highlands & Islands

DPD Express Tracked
(1-2 Working Days)

Northern Ireland

DPD Express Tracked
(2-3 Working Days)

Channel Islands

Royal Mail Tracked48
(3-4 Working Days)

Royal Mail Tracked24
(1-2 Working Days)

From date of dispatch DPD aim to deliver the next working day, although this may be stretched to 2 days during busy periods.

Yes, all orders are fully tracked. Once your order has been dispatched you'll get an email from the relevant courier with tracking information.

When booking a courier, we are unable to select a specific day, but we can get as close as we can!

When ordering, pop a note in the box at the checkout. Tell us the date you'd like the order to arrive. From there, we can work backwards and dispatch accordingly.

No, we never include an invoice or any paper work that shows the cost.

Please contact us in the first instance. If your parcel hasn't left us yet we'll get this changed for you. You can either call or drop us an email.

Phone: 01765 607 010
Email: info@sawleykitchen.co.uk

If emailing, please include your order number so we can get things sorted faster.

If the parcel has already left us, sadly there's nothing we can do.

Please contact us in the first instance. If your parcel hasn't left us yet we'll get this changed for you. You can either call or drop us an email.

Phone: 01765 607 010
Email: info@sawleykitchen.co.uk

If emailing, please include your order number so we can get things sorted faster.

If the parcel has already left us, there will be a £4.95 fee that will need to be paid in order for us to be able to re-arrange delivery.

We pack every order with care & attention and say a little prayer when it leaves us! We hope everything arrives in one piece but understand that couriers can be a little heavy handed. If your order has arrived in less than perfect condition please get in touch.

Please email info@sawleykitchen.co.uk with your order number and a photo.

No, you need to place a separate order for each one as postage needs to be covered.

On the scheduled day of delivery DPD will email you with a time slot. You have options within this email if you know you're not going to be home.

You can either instruct them to leave in a safe place, with a neighbour or change the delivery date.

Unfortunately we don't have the functionality to take orders over the phone. The best way is directly on our website. If you're having issues and need a helping hand, give us a call & we'll be happy to help.

Yes, you are welcome to collect your order from our bakery. When placing an order online, make sure to select local pick up. We will email when your order is ready for collection.

Our address is:

Unit 8
Sycamore Business Park
Ripon
HG4 5DF

No, at present we only deliver to mainland UK. We're hoping to offer this in future so do stay tuned!