Please note: if you choose to pay with Apple Pay, Google Pay or PayPal - it will automatically default the delivery address to your billing address. Please remember to change the delivery address if you are buying a gift.
Product Information
What is the shelf life of your products?
We bake products fresh daily and everything holds a 5 month minimum shelf life, so plenty of time to be enjoyed!
We recommend storing in a cool, dry place. Once opened (and in the unlikely event you don't scran it in one sitting) make sure you store in an airtight container.
When will a product be back in stock?
We work hard to keep our website stocked at all times. If a product is unavailable be sure to sign up for back in stock notifications to be the first to hear when it's back. We aim to get things back in stock within 2-3 days.
Do your products contain palm oil?
No. We don't use palm oil in any of our products.
Do your products contain nuts?
Whilst we don't use peanuts in any of our recipes, we use tree nuts in our savoury crackers. Since our bakery is an open kitchen, we cannot guarantee that there will be no cross contamination between products therefore advise against ordering should you suffer with a severe allergy.
Can I customise items in a hamper or gift box?
Yes, we have a small selection of products that allow you to choose the contents inside. You can find all of our Build-Your-Own options here.
Do you have any vegan friendly products?
Yes, our savoury crackers are vegan friendly. Please see our vegan products here.
All of our other products are suitable for vegetarians.
Do you have any gluten free products?
Yes! We have a delicious Gluten Free Shortbread - it's so good you wouldn't taste the difference.
All of our meringues are also gluten free too.
View our full gluten free range here.
Do you offer gift vouchers?
No, unfortunately not. It's something we offered in the past but didn't see much popularity with it. We might bring it back in the future - stay tuned!
Do you offer white labelling?
We can produce our products white label if you supply us with a suitable label. We'll work with you to ensure the information is compliant. Simply send the labels to us and we'll attach them to our packets. Please get in touch with us at info@sawleykitchen.co.uk if this is something you're interested in.
Do you offer recipe development?
Yes, it's definitely something we can look at. We aren't able to take on these kinds of projects between September to December due to the busyness we see during this period. But definitely reach out and we'll have a chat around your requirements.
Order & Delivery Queries
How much is shipping?
Shipping is £4.95 per order.
Due to being such a small family business we can't offer free shipping at the moment but hope to be able to offer this in the future as we continue to grow.
Where do you ship to?
We currently ship to the following places:
Mainland UK, Channel Islands (Jersey, Guernsey, Alderney, Sark, Herm), Isle of Man, Isle of Wight, Northern Ireland.
Please note deliveries to the Channel Islands and Isle of Man may be subject to delays due to Customs checks. Please allow 2-3 days for delivery of items being sent here.
Which courier service do you use?
We send all parcels with Royal Mail on a Tracked24 service. You'll get a notification when your order is on the way.
We'll use the email you provided when placing an order to provide the tracking updates.
Can you hold back my order & dispatch at a later date?
We have previously been able to accommodate requests to hold orders for a later dispatch date. However, as we’ve grown, these requests have become increasingly difficult to manage, so unfortunately we’re no longer able to offer this service.
All orders will now be prepared and dispatched as soon as possible, in line with our usual delivery timescales.
When will my order be dispatched?
We currently dispatch orders Monday to Friday, with an aim to dispatch the next working day. Any orders placed over the weekend should be dispatched Monday.
This may be stretched in November & December which is when our busy period kicks in. But rest assured we'll always work to get your parcel on it's away as soon as possible!
When will I receive my order?
95% of orders are delivered the next working day following dispatch.
The following postcodes will take longer to arrive. Please allow 3-5 working days:
- AB30–38, AB41-45, AB51–56, AB99, BT, DD8-10, DG7-9, FK8, FK15–21, HS, IV, KA27–28, KW1–17, PA20–38, PA41–80, PH10-11, PH13-14, PH 17-18, PH19–44, PH49–50, TD15, TR21–25, GY, IM, JE, ZE.
Can I track my order?
Yes, all orders are fully tracked. Once your order has been dispatched you'll get an email with tracking information.
We also recommend downloading the Royal Mail app, for real time updates.
Can I have my order delivered on a specific day?
Unfortunately we can't guarantee delivery on a specific day - couriers can be unpredictable. We'd never like to overpromise & under deliver!
With this in mind, be sure to order a couple of days in advance so there's plenty of time for it to make it to you.
Do you include pricing information in the box?
No, we never include an invoice or any paper work that shows the cost.
Can I amend or cancel my order?
Please contact us in the first instance. If your parcel hasn't left us yet we'll get this changed for you. You can either call or drop us an email.
Phone: 01765 607 010
Email: help@sawleykitchen.co.uk
If emailing, please include your order number so we can get things sorted faster.
If the parcel has already left us, sadly there's nothing we can do.
I've put the wrong address, what do I do?
Please contact us in the first instance. If your parcel hasn't left us yet we'll get this changed for you. You can either call or drop us an email.
Phone: 01765 607 010
Email: help@sawleykitchen.co.uk
If emailing, please include your order number so we can get things sorted faster.
If the parcel has already left us, there will be a £4.95 fee that will need to be paid in order for us to be able to re-arrange delivery.
Missing or damaged items
We pack every order with care & attention and say a little prayer when it leaves us! We hope everything arrives in one piece but understand that couriers can be a little heavy handed. If your order has arrived in less than perfect condition please get in touch.
Please email help@sawleykitchen.co.uk with your order number and a photo.
Can I place one order and send to multiple addresses?
No, you need to place a separate order for each one as postage needs to be covered.
What if I'm not home when delivery is attempted?
On the scheduled day of delivery Royal Mail will email you with a time slot. You have options within this email if you know you're not going to be home.
You can either instruct them to leave in a safe place, with a neighbour or take to a local post office.
We also recommend downloading the Royal Mail app, for real time updates and inflight options.
Can I place an order over the phone?
Yes - give us a bell on 01765 607 010 and we'll be happy to help.
Can I collect?
Yes, you are welcome to collect your order from our bakery. When placing an order online, make sure to select local pick up. We will email when your order is ready for collection.
Our address is:
Unit 8
Sycamore Business Park
Ripon
HG4 5DF
Do you ship internationally?
Not at the moment - but we're hoping to offer this in future so do stay tuned!
Do you offer corporate gifting services?
We do! We work with a number of clients whom we supply our gift ware products to. Whether it's an occasional hamper for a clients birthday, or you want a bigger order to celebrate a company milestone - we can help. Drop us an email to info@sawleykitchen.co.uk.
How can I return an item?
Please see more information on returns here.
Payment & Promotions
When will I be charged for my order?
Payment will be taken at the point of purchase.
How do I apply a discount code?
Discount codes are applied at checkout. Once you have added all items to your basket, click the "checkout" button. Here you'll be able to add the code.
I forgot to apply the discount code
Fear not! The code doesn't have an expiry date, so you're more than welcome to use it on your next order.
Alternatively, you would need to cancel your order and place it again. To do this, please email us at help@sawleykitchen.co.uk.
What forms of payment do you accept?
We accept payments via MasterCard and Visa Credit/Debit cards. American Express is also accepted, along with our own digital gift cards.
General Information
Where are you based?
Unit 8
Sycamore Business Park
Copt Hewick, Ripon
HG4 5DF
Please see the "contact us" page for current opening times.
We are located on a business park and operate more as a wholesale bakery. We don't have a shop front but you are definitely welcome to pop in and buy products on the spot. We might not always have everything in stock so if it's something in particular you're after we recommend giving us a call ahead of time. You can also place an order on our website and choose to collect.
Do you offer wholesale?
We do indeed! We're stocked in a wide variety of cafes, deli's, farm shops & hotels & are always looking to work with other amazing businesses. You can find more information here.