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Returns

We hope that you're always delighted with our products. If anything isn't up to scratch, let us know and we'll make every effort to put it right.

ORDER CANCELLATION

  • To cancel, please contact us within 24 hours of placing your order. In a bid to provide our customers with the best possible experience, we try to dispatch orders as quickly as possible. There may be instances where we cannot make adjustments as the order has already left us.​

RETURNS POLICY

  • In the very unlikely event that there is a problem with your order, please contact us in the first instance.

  • You have 14 days from the day you receive your items to request a refund or exchange.

  • We will not reimburse original delivery costs when sending back orders unless the item is faulty.

  • Full refunds will never be given for any order which has wholly been consumed, regardless of dispute, as consumption of the products is viewed as your acceptance that the order is adequate for the purpose for which it has been supplied. This in no way affects your statutory rights.

FAULTY ITEMS

  • Customers are entitled to a full refund (including all postage) up to 30 days after receiving their items if they turn out to be faulty.

  • All payments will be refunded to the original payment method.

  • Please allow 5-10 working days for the refund to appear in your bank account.

  • All goods must be returned in a resalable condition. We reserve the right to refuse a refund if items appear to have been tampered with and cannot be resold.

  • All of the above is in addition to your usual statutory rights.

HOW TO RETURN ITEMS

  • E-mail us at info@sawleykitchen.co.uk to let us know that you'd like to return your order. Please include the following information:​​

​        -​ Your Order Reference Number

        - If you would like an exchange, replacement or refund​

  • Securely re-wrap your item/s. Attach a label with our return address, making sure to cover over any other address labels. Return address: Sawley Kitchen, Unit 8, Sycamore Business Park, Copt Hewick, Ripon, HG4 5DF

  • Return via your local post office. We recommend using a service that is tracked, as we cannot accept responsibility of any items lost whilst on their way back to us. Please opt for Royal Mail Signed For® 2nd Class, which starts from £3.95 when purchased online. If you decide to choose a quicker service than advised, we will, at most, refund the cost of a Royal Mail Signed For® 2nd Class service only.

  • Ask for a Proof of Postage receipt, which you should keep hold of until your refund has been processed.

  • Once we receive your order, we'll reimburse the bank account used to purchase the item/s with a refund. You will be credited with a refund for: 

         - Any unwanted items that have been returned to us in a resalable condition

         - The cost of return postage (original delivery postage costs will not be refunded unless the item is faulty)

  • Please allow 48 hours from when we receive your item/s to process the refund.

  • Once we have processed the refund we will e-mail you confirmation.

  • Refunds can take up to 10 days to appear in your bank account.​

BESPOKE ITEMS

  • Any products that have been custom made, such as wedding favours, will not be eligible for a refund as these are baked to order.

  • This does not affect your legal rights, for example, if goods are faulty or mis-described.

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